Specific Terms and Conditions of Sale
When placing an order, the customer acknowledges that he/she has read the specific terms and conditions of sale displayed on the screen (description, price, constituent parts, weight, quantity, colour, specificities of the products, cost of services provided, etc.) and declares expressly to accept them fully. The placing and confirmation of the order by the customer confirms his/her full acceptance of the specific terms and conditions of sale, the only conditions applicable to the order.
The customer makes his/her order by clicking on the “Add to Basket” button. An order summary is displayed including all the e lements in the order that the customer confirms by clicking on the “Accept the Terms and Conditions of Sale and proceed to payment” button in the menu bar.
The BLUFIELDS™ automatic registration systems are considered proof of the nature, content and date of the order.
2. Order confirmation
BLUFIELDS™ confirms acceptance of the customer’s order with one of the following methods of the customer’s choice: email, fax or letter.
The sale will only be validated upon confirmation of the order by BLUFIELDS™.
BLUFIELDS™ reserves the right not to confirm an order for whatever reason, in particular to do with the supply of products, a problem with the order received (e.g. illegible document), an unusual order or a problem envisaged regarding delivery. BLUFIELDS™ shall inform the customer by any appropriate means.
Any new order will only be possible after normal payment by the customer of the amount owing for previous orders. The same shall apply to the transfer of ownership of the goods that will only be complete upon receipt by BLUFIELDS™ of the amount owed by the customer.
3. Supply of orders and delivery conditions
The delivery address for the goods is chosen by the customer when making the order. BLUFIELDS™ reserves the right to use any logistical service provider of its choosing to deliver the products to the address supplied by the client.
4. Delivery times
Deliveries are made within a maximum of seven working days. If an article is not in stock when the order is placed, the customer shal l be informed as quickly as possible. The date of next availability or a replacement product will be proposed at the same time.
5. Delivery charges and supply of orders
There is a 6 € delivery charge (including VAT) for orders under 60 € (including VAT but excluding delivery charges). Delivery is free for orders of 60 € or over (including VAT but excluding delivery charges).
For France, Germany, the Netherlands, Luxembourg and the United Kingdom
Delivery charges depend on the country concerned up to a maximum of 12 € (including VAT) for orders under 60 € (including VAT but excluding delivery charges). Delivery is free for orders of 60 € and above (including VAT but excluding delivery charges).
By placing the order, the customer undertakes to sign the delivery note presented by the delivery person, on which he/she may make any comment he/she feels necessary. By signing the delivery note, the customer acknowledges receipt of the number of parcels stated on the delivery note. A customer noticing damaged or missing products should file a claim with the Customer Relations Department by email or letter to BLUFIELDS™, Rue du Ruisseau 19, B-5081 Bovesse within a maximum of three days.
Any events, such as force majeure, accident, strike, administrative decision or transport stoppages, which may delay, prevent or make the cost of supplying the goods exorbitant, constitute, by specific agreement, a reason to suspend or cancel the obligations of BLUFIELDS™, without compensation being payable to the customer if the event lasts longer than 15 days. In this case, the customer shall be fully and automatically disengaged of his/her obligations in relation to his/her order.
BLUFIELDS™ will inform the customer by any appropriate means and on the same day of the existence of such an event, in order to enable the customer to disengage freely from his/her order(s) by means of a simple reply by letter or email following receipt of this information. When delivery of the goods to the customer is not possible due to the customer, BLUFIELDS™ reserves the right to invoice the customer for a fixed sum of €15 including VAT to cover handling costs.
6. Shipping Partners
Deliveries are made by Bpost, DPD or UPS as appropriate.
7. Returning goods and withdrawal period
You have fourteen days to withdraw from this contract without giving any reason.
The withdrawal period expires fourteen days after the day you or a third party other than the carrier, and indicated by you, take physical possession of the goods.
To exercise your rights, you must inform us of your decision to withdraw from this contract by means of a clearly worded statement (e.g. letter sent by post to the following address:
BLUFIELDS™ SASPJ, Rue du Ruisseau 19, B-5081 Bovesse; or by email: firstname.lastname@example.org).
The period for withdrawal shall be deemed to have been observed if you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Pour exercer vos droits, vous devez nous notifier votre décision de rétractation du présent contrat au moyen d’une déclaration dénuée d’ambiguïté (par exemple, lettre envoyée par la poste à l’adresse suivante : BLUFIELDS® SASPJ Rue du Ruisseau 19B 5081 Bovesse ou par courrier électronique : email@example.com).
Pour que le délai de rétractation soit respecté, il suffit que vous transmettiez votre communication relative à l’exercice du droit de rétractation avant l’expiration du délai de rétractation.
Effets de la rétractation
En cas de rétractation de votre part du présent contrat, nous vous rembourserons tous les paiements reçus de vous, y compris les frais de livraison sans retard excessif et, en tout état de cause, au plus tard quatorze jours à compter du jour où nous sommes informés de votre décision de rétractation du présent contrat. Nous procéderons au remboursement en utilisant le même moyen de paiement que celui que vous aurez utilisé pour la transaction initiale, sauf si vous convenez expressément d’un moyen différent; en tout état de cause, ce remboursement n’occasionnera pas de frais pour vous.
Nous pouvons différer le remboursement jusqu’à ce que nous ayons reçu le bien ou jusqu’à ce que vous ayez fourni une preuve d’expédition du bien, la date retenue étant celle du premier de ces faits.
Vous devrez renvoyer ou rendre le bien, à
Rue du Ruisseau 19B
sans retard excessif et, en tout état de cause, au plus tard quatorze jours après que vous nous aurez communiqué votre décision de rétractation du présent contrat. Ce délai est réputé respecté si vous renvoyez le bien avant l’expiration du délai de quatorze jours. Vous devrez prendre en charge les frais directs de renvoi du bien.
Votre responsabilité n’est engagée qu’à l’égard de la dépréciation du bien résultant de manipulations autres que celles nécessaires pour établir la nature, les caractéristiques et le bon fonctionnement de ce bien.
All prices are stated in euros and include VAT. The price invoiced to the customer is the price stated on the order confirmation sent by BLUFIELDS™.
Payment for products and services shall be made by credit card, in a secure environment on the server of our provider. BLUFIELDS™ retains ownership of the product(s) until the customer has paid for the product(s) and services in full.
9. Payment conditions
The product(s) ordered will be delivered upon receipt of your payment by credit card (MasterCard, Visa), BCMC and bank transfer.
10. Product Sheet
The photographs illustrating the products are given as a guide. The descriptions accompanying these photographs reproduce the information provided on the packaging or instruction guides. There may be slight differences between the photographs and the products and these do not relate to the essential characteristics of the product. The colour of the products presented in the online shop can differ from the colour of the actual product.
11. Color Disclaimer
Due to the many variations in monitors, prints and browsers, color samples may appear different. We do not guarantee that what you see accurately portrays the colors of the original products. If it is important that the sample be exact, it is highly recommended that you order a sample first, before placing your order. After you receive your samples, keep in mind that even the actual sample can have minimal color variations from the finished product as stated by our manufacturers.
12. Price Disclaimer
Prices and availability are subject to change without notice. While we strive for accuracy, mistakes happen. In the event of an incorrect price on a quote or order, you may be notified by email or phone, and given the option to accept the corrected price or cancel the order.
13. Limitation of liability for internal content
The content of this document has been compiled with meticulous care and to the best of our knowledge. However, we cannot assume any liability for the up-to-dateness, completeness or accuracy of any content or prints.
14. Confidentiality and security
BLUFIELDS™ has an obligation to protect your privacy. Personal data collected when you connect to our trading website will only be used for the processing of your order. We will not sell, lease or divulge your personal data to anyone (and particularly to third parties).
By placing an order via www.blufields.com, you consent to the use by BLUFIELDS™ of the personal data you have provided or which are collected by the website. This data (name, email address, postal address, credit card number with expiry date, etc.) are required so we can process your orders.
The submission of orders (containing information on your account) takes place via a secure server. The security software (SSL) encrypts all the information you write before it is sent to us.
Moreover, all transfers of messages are protected from unauthorised access by third parties.
The customer benefits from the legal warranty against hidden defects in the products sold. All our products are designed and manufactured with the greatest possible care. However, there will be no warranty undertaking if a fault or damage is caused by misuse, lack of maintenance or carelessness.
16. Intellectual property
By connecting to the website created by BLUFIELDS™, which holds all intellectual property rights therein, customers acknowledge that they should refrain from copying or downloading all or part of its content, unless they have received express prior authorisation from BLUFIELDS™.
For any questions relating to BLUFIELDS™ products:
BLUFIELDS® Rue du Ruisseau, 19B - 5081 Bovesse / Belgium